Questions? Contact [email protected] or call 410-735-6166.
Course Completion and Retention of Student Content Policy
All online courses must be completed by the course end date; students will not be able to extend the end date or return to the course after it ends.
CTY will not retain student content beyond one year after the course end date. Students who wish to save copies of their work and of their instructor’s feedback should download and save the materials to their own computer during the course.
Requesting a Course Change
Individually Paced and Session-Based Courses
Contact [email protected] to discuss whether an enrollment change is appropriate for your child. Course changes must be approved by CTY and a course change fee may be applied. The fee will be waived if the course change request is received before the course begins. Please note that a course change may not be possible in all cases.
LIVE Courses
Course changes are generally not permitted after the application deadline because of the cohort-based nature and shortened duration of LIVE courses.
Refund Policies and Procedures
Families who wish to withdraw their child from a CTY online course should email CTY Enrollment Services at [email protected]. Please refer to the chart below for details.
Date of Withdrawal Request | Refund |
| More than 90 days before the start of the course | 100% of course tuition |
| 60-90 days before the start of the course | 75% of course tuition |
| 30-59 days before the start of the course | 50% of course tuition |
| Fewer than 30 days before the start of the course | No refund |
In the event of a cancelled CTY course, 100% of tuition will be refunded.
Refunds will be returned via the original form of payment. Families may expect to receive their electronic refunds within 5 to 7 business days of the withdrawal request. Paper check refunds may take up to 2-3 weeks.
Please note: Application fees are non-refundable under any circumstance.
Families with questions concerning the status of a refund request may email [email protected] or call 800-393-6095, option 1.